Shipping policy

Order Processing

Orders are processed within 1–3 business days unless otherwise stated.

Orders are not processed or shipped on weekends or holidays.

Once your order is placed, you will receive a confirmation email. A second email with tracking information will be sent once your order has shipped.


Pre-Orders

Some products are offered on a pre-order basis.

By placing a pre-order, you acknowledge and agree that:

  • The item is not in stock and is made to order
  • Estimated shipping time is 6–8 weeks from the order date
  • Shipping timelines are estimates only and not guaranteed
  • Delays may occur due to production or logistics

Orders that include pre-order items will ship once all items are ready.

All pre-orders are final sale and cannot be canceled, refunded, or modified once placed.


Shipping Rates & Delivery

Shipping rates are calculated at checkout unless otherwise stated.

Estimated delivery times after shipment:

  • U.S. Standard Shipping: 3–7 business days

Delivery times are estimates and may vary depending on location and carrier delays.


Shipping Locations

We currently ship within the United States only.

We do not offer international shipping at this time.


Shipping Delays

We are not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • High order volume
  • Events outside of our control

Lost, Stolen, or Delivered Packages

Once your order has been shipped, DRENCHD is not responsible for:

  • Lost packages
  • Stolen packages
  • Packages marked as delivered
  • Delays in transit

If your package is lost or delayed, you must contact the shipping carrier directly to file a claim.


Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

DRENCHD is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, contact us immediately at hello@shopdrenchd.com. We cannot guarantee changes once an order has been processed or shipped.


Contact

For any shipping-related questions, please contact:
hello@shopdrenchd.com